Frequently Asked Questions

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The questions guests ask most before booking, answered short and straight. Missing yours? Write to reservations@chalet-kaprun.com, as a family-run house we answer personally.

Where can I park?

Right at the chalet: parking on our own grounds is free, several cars included. In winter we recommend winter equipment or all-wheel drive, the chalet sits on the sunny slope above the village.

Can I bring my pet?

Yes, dogs are welcome and stay free of charge, several by arrangement. Good to know: the garden isn't fenced, so off-leash time is best supervised. All details on our holidays with dog page.

From what time can I check in?

Check-in is possible from 3 pm; earlier arrivals often work by arrangement, just mention your arrival time in your enquiry. Fitting detail: the Zell am See Summer Card you receive at check-in starts at 3 pm on arrival day in high season.

Do you have an EV charging station?

Best ask about charging directly in your enquiry and we'll sort it out for your stay. Kaprun and Zell am See also have public charging stations.

Is there WiFi at the chalet?

Yes, free WiFi covers the whole chalet.

Do you offer a better rate than a booking portal?

With a direct enquiry you get our best offer, without portal surcharges and with a direct line to your hosts. Add the direct-booking perks on site, from the Summer Card at check-in to flexible arrival arrangements.

Is smoking allowed in the chalet?

The chalet is non-smoking. You're welcome to smoke on the terraces and in the garden, ashtrays provided.